Patient and Family Advisory Council
Holyoke Medical Center's Patient and Family Advisory Council is designed to help patients and their families improve communication between themselves and the hospital staff and doctors involved in providing their care.
The experience of care, as perceived by the patient and family, is an important factor in health care quality and safety. The cornerstone for patient-centered/family-centered care is bringing the perspectives of families and patients into the planning, delivery, and evaluation of their medical needs in order to make a patient's experience at the medical center the best it can be.
The council also strives to provide a venue through which patients and their families offer input into the development of community education programs.
If you have thoughts/concerns or are interested in becoming a council member, please contact Frances Fallon at (413) 534-2500, extension 5947. New members are always welcome!