Located on a 15 acre campus, easily accessible to major highways, the hospital has approximately 1,200 employees and a medical staff comprised of more than 300 physicians.
Holyoke Medical Center is committed to a program that ensures competent and considerate care for all patients. The medical center supports the Patient’s Bill of Rights, chapter 214, enacted by the Legislature of the Commonwealth of Massachusetts on May 23, 1979.
Under the provisions of that law, you have the right:
The rights established under this law shall apply to every patient in our facility, Every patient shall receive written notice of the rights established herein upon admittance to the medical center. In addition, such rights shall be conspicuously posted in said facility.
If you are dissatisfied with services received at the medical center, you may file a complaint with the Concern Line at (413) 534-2727. Written complaints should be directed to the Administrative Offices, Holyoke Medical Center, 575 Beech Street, Holyoke, MA 01040. You may also file a complaint with the Commonwealth of Massachusetts, Board of Registration in Medicine, 200 Harvard Mill Square, Suite 330, Wakefield, MA 01880, telephone number (781) 876- 8200, the Massachusetts Department of Public Health, Division of Health Care Quality, 99 Chauncy Street, Boston, MA 02111, telephone (617) 753-8000 or DNV GL Healthcare, 400 Techne Center Dr., Suite 100, Milford, OH 45150, Attn: Complaints, telephone (866) 496-9647, online www.dnvglhealthcare.com (“File Hospital Complaint” link on right side) or email firstname.lastname@example.org.