COVID-19 Testing Information
Please note: Routine outpatient COVID-19 testing will not be provided in the HMC Emergency Department. People looking to be tested for COVID-19 at Holyoke Medical Center should go to the HMC Drive-Up Testing Site during the below listed operating hours.
Holyoke Medical Center – Drive-Up Testing at the Main Entrance of the Hospital*
575 Beech Street, Holyoke
Monday – Friday: 7:30 a.m. – 4:00 p.m.
*PCR testing is currently unavailable at this location – Other molecular test results, which are approved by the state of Massachusetts, will be performed.
Frequently Asked Questions
What is the cost for COVID-19 testing?
The out-of-pocket cost for COVID-19 testing is $436, although patient charges may vary depending upon insurance providers. There are additional provider and service fees for anyone being treated by a provider in the Emergency Department or Walk-In Care Centers.
Does insurance cover COVID-19 testing?
This may vary depending on your insurance provider. Please call your insurance provider with questions.
Do I need to pay upfront for COVID-19 testing?
The hospital will initially bill your insurance provider for services provided. Depending on your insurance, you may be charged.
Will I receive a bill for COVID-19 testing?
The hospital will initially bill your insurance provider for services provided. Depending on your insurance, a patient bill may follow.
Can I be tested for COVID-19 if I do not have health insurance?
Yes, if someone is validated as uninsured, the associated costs will be submitted to the CARES Fund Relief for Uninsured COVID-19 Patients, covered by the US Department of Health & Human Services.
Does Holyoke Medical Center offer drive-thru COVID-19 testing?
Yes.
Is it possible to get overnight test results?
Test results currently take up to one day to be provided. Results can be accessed through the hospital’s online patient portal as soon as the results are available. There is no guarantee on the turn-around time.
How do I get my COVID-19 test results?
You may view your results using the Patient Portal immediately after your results are entered. Patients will receive a call from Holyoke Medical Center the business day after the results are entered. After you receive the call, you may pick up a printed copy from the Health Information Management Department of Holyoke Medical Center if needed.
When will I receive the COVID-19 testing results?
Test results currently take up to one day to be provided. Results can be accessed through the hospital’s online patient portal as soon as the results are available. There is no guarantee on the turn-around time.
How do I get access to the Patient Portal to view my COVID-19 test results?
Patients can sign up for the hospital Patient Portal during the registration process. You will need to receive your medical record number from the registration clerk. Additional details regarding the hospital Patient Portal can be found at: https://www.holyokehealth.com/portal
Can the results be emailed, faxed, or mailed to me?
Results can be mailed once a release is completed. The release form is available online at:
https://www.holyokehealth.com/patients-visitors/request-medical-records/
Please mail your completed form to:
Holyoke Medical Center
Health Information Management
575 Beech Street
Holyoke, MA 01040
Or fax your completed form to: 413-534-2618
What are the days/hours to pick up test results, after I have been notified they are ready?
Holyoke Medical Center Health Information Management
575 Beech Street, Holyoke
Monday – Friday: 7:30 a.m. – 4:30 p.m.
