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Home / Patients & Visitors / Financial Assistance

Financial Assistance

State Programs

If you live in Massachusetts, you may be able to get health insurance or help paying your health care bills through a state program like MassHealth, the Health Connector or Health Safety Net. Each program has different rules and income limits.

To find out more and/or apply, go to or contact us for help.


If you do not have insurance, you may qualify for a discount. A paper application along with supporting documentation may be required. If your bills are for an emergency or medically necessary care, then you may be able to get a 54% discount if you do not qualify for any state programs. The discount amount will depend on your household income. If you qualify, you will not pay more than 46% of the total charges you owe. We update this amount each year. You have 240 days to apply for this once you receive a statement.

Discounts are for your hospital bill and for certain healthcare providers. Please see the provider listing at to see if your provider is covered.

Payment Plans

You may set up a payment plan for any bill you receive from us. We do not charge interest on payment plans.

Contact us

The financial assistance application and instructions can be downloaded below. If you need help or want a free paper copy of the application and instructions, call the Financial Counseling department located on the first floor of the hospital at 413.534.2603 or 413.535.4723.

Financial Assistance Policy – English
Financial Assistance Policy – Spanish

Financial Assistance Plain Language Summary – English
Financial Assistance Plain Language Summary – Spanish

Financial Assistance Application – English
Financial Assistance Application – Spanish

Providers Covered Under Financial Assistance

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