Patients & Visitors
The New Standard in Patient Care
People often tell us they come in to Holyoke Medical Center as patients and leave as friends. We believe that’s because we treat each individual we care for as if they were our own family.
We focus our efforts on setting a new standard in patient care, above and beyond the medical expertise you’d expect from a hospital.
We do the little things that make your experience better. We explain everything we do, as clearly as possible, in your language. We offer free valet parking. Nutritious food. Multilingual greeters. Same-day imaging. Extended outpatient testing hours. Private patient rooms.
That’s how we’re setting the new standard in patient care.
How can we help you find what your looking for?
For Patients
Billing & Insurance
Nursing Practice Model
Respectful – Professional – Committed – Accountable – Safe
To Our Patients
In order to provide you with the best care, our nursing team promises to put you, our patient, first and at the center of all we do. We will accomplish this by engaging in your care, keeping you informed, listening to your concerns, giving you the time you need to be heard, learning from you, respecting diversity and your cultural needs, and helping educate you.
Serving Our Community
In order to provide you with the best care, our nursing team will form partnerships with community health organizations to positively impact the health of our community.
Family
In order to provide you with the best care, our nursing team will keep those important to you involved and informed.
Nursing Excellence
In order to provide you with the best care, our nursing team will commit to continuous quality improvement and integrating evidence based practices into our patient care. We are dedicated to our professional development and maintaining the highest standards of clinical competence.
Self Care
In order to provide you with the best care, our nursing team is committed to managing our own personal and professional health and well being.
Shared Governance
In order to provide you with the best care, our nursing team will support empowerment and participate in shared decision making with our care team.