Request Medical Records
A patient may request a copy of their medical records from Holyoke Medical Center by completing the Authorization To Use and Disclose Health Information Form
Click here to download the form (English & Spanish):
Authorization To Use and Disclose Health Information Form
Please mail your completed form to:
Holyoke Medical Center
Health Information Management
575 Beech Street
Holyoke, MA 01040
Or fax to: 413-534-2618
Request Submission for Third-Party Requesters
If you are an attorney, insurance company, or any other entity requesting records from our facility, please click on the link below to upload your request along with the patient’s authorization.
Click here to submit a request for medical records
How do I check the status of my request?
- Go to https://recordstatus.sharecare.com
- Enter the patient’s date of birth.
- Enter the patient’s first and last name or reference number (Request/Invoice ID)
How do I pay for my medical records?
- Go https://recordstatus.sharecare.com
- Enter the patient’s date of birth.
- Enter the patient’s first and last name or reference number (Request/Invoice ID)
How do I contact Customer Service?
- Call: 858-244-1811
- Email: customerserviceshds@sharecare.com
- Live Chat: https://hds.sharecare.com
REQUESTER GATEWAY
Medical Record Requesters: This tool allows you to easily track the status of your requests, download requests, and find invoice amounts and Request/Invoice ID information.
Sign up and enjoy complete control of your request process.