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CARE Team Resources

CHD Crisis Hotline (833) 243-8255

BHN Crisis Hotline (413) 733-6661

CSO Crisis (Franklin County) (413) 774-5411

CSO Crisis (Hampshire Country) (413) 586-5555

CSO Crisis (N. Quabbin) (978) 249-3141 

Brien Center Crisis Hotline (800) 252-0227 

Trevor Project Crisis For LGBTQ (866) 488-7386 

Domestic Violence Hotline YWCA (508) 755-9030

Alianza Domestic Violence Hotline (413) 536-1628

National & Veterans Crisis Hotline  988

Substance Use Hotline (800) 662-4357

Provide timely access to mental health and substance use disorder (SUD) treatment on 

an urgent and ongoing basis. 

  • CBHCs provide mental health and SUD services, routinely and/or urgently, on weekdays from 8 a.m. to 8 p.m. and on weekends from 9 a.m. to 5 p.m. (except holidays).
  • CBHCs offer individual therapy, group therapy, medication management, care management, and other services to meet the needs of each individual.
  • Services are offered onsite, as well as via telehealth and in the community.

Gateway Community Behavioral Health Center (CHD)  
1109 Granby Rd. Chicopee, MA
Serves Chicopee, Holyoke, Ludlow, South Hadley, Belchertown, Granby, Monsoon, Palmer, Southampton, and Ware or anyone receiving CHD services
Crisis: (833) 243-8255

“Wellbeing Center” Behavioral Health Network (BHN)
417 Liberty St. Springfield & 77 Mill St. Westfield, MA
Serves Agawam, Blandford, Chester, East Longmeadow, Granville, Hampden, Huntington, Indian Orchard, Longmeadow, Montgomery,  Russell, Southwick, Springfield, Tolland, Westfield, West Springfield, and Wilbraham
Crisis: (413) 733-6661   
Primary: (413) 301-9355

Clinical and Support Options (CSO)
8 Atwood Dr., Suite 301, Northampton
Serves Amherst, Chesterfield, Cummington, Easthampton, Florence, Goshen, Hadley, Hatfield, Middlefield, Northampton, Pelham, Plainfield, Westhampton, Williamsburg, and Worthington
Crisis: (Hampshire county) (413) 586-5555

Clinical and Support Options (CSO)
1 Arch Place, Greenfield                                                     
Serves Ashfield, Ashburnham, Athol, Bernardston, Buckland, Charlemont, Colrain, Conway, Deerfield, Erving, Gardner, Gill, Greenfield, Hawley, Heath, Hubbardston, Leverett, Leyden, Millers Falls, Montague, New Salem, Northfield, Orange, Petersham, Phillipston, Rowe, Royalston, Shelburne, Shutesbury, Sunderland, Templeton, Turners Falls, Warwick, Wendell, Westminster, Whately, and Winchendon
Crisis Greenfield: (413) 774-5411
Crisis Athol (8 AM-8 PM) (978) 249-3141     

Brien Center
334 Fenn St. Pittsfield
Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Egrement, Florida, Great Barrington, Hancock, Hinsdale, Lanesboro, Lee, Lenox, Monroe, Monterey, Mount Washington, New Ashford, New Marlboro, North Adams, Otis, Peru, Pittsfield
General: (413) 499-0412
24-hour Crisis Hotline: (800) 252-0227

Prevention and Recovery in Early Psychosis (PREP)        
(413) 561-0060
1236 Main St, Holyoke (for ages 16-30)

Program of Assertive Community Treatment (PACT)         
Springfield: (413) 301-9355  Holyoke (413) 351-8556
417 Liberty Street, Springfield

1727 Northampton Street, Holyoke

A voluntary, short-term outpatient program that provides diagnostic and clinical treatment. 

  • PHP utilizes group and individual treatment to stabilize acute symptoms that do not require treatment in a 24-hour level of care.
  • PHP provides up to eight hours of clinical services, multiple days per week, Monday through Friday.
  • PHP is available for youth, adults, and specialty population.

Holyoke Medical Center
(413) 534-2627
20 Hospital Dr, Holyoke MA

Baystate Medical Adult
(413) 794-5555
140 High St, 2nd floor, Springfield MA                                            

Baystate Medical Child
(413) 794-5555
150 Lower Westfield Rd, Holyoke

Baystate Franklin
(413) 773-4444
157 High St, Greenfield MA

Baystate Noble                                       
(413) 571-0177
115 West Silver St, Westfield MA

River Valley Counseling Center        
Central Intake, new clients: (413) 540-1234
The staff at RVCC includes psychiatrists, psychologists, advance practice registered nurses, nurse practitioners, licensed mental health clinicians, licensed clinical social workers, HIV/AIDS case managers, housing advocates, and therapeutic mentors. RVCC offers many therapy options including individual, family, and group counseling.

Center for Human Development (CHD)
Central number:  844-243-4357
CHD clinicians, social workers, and direct care professionals are highly skilled in their specialties to help people struggling with addiction, facing homelessness, or just searching for a caring physician.

Behavioral Health Network (BHN)
Counseling services are offered for adults, youth, children, couples, and families at BHN licensed sites through TeleCare.

Telecare Counseling
(413) 301-9355

Adcare
(413) 209-3124
94 Lincoln Street Worcester

CSO
(413) 582-0471
8 Atwood Dr Northampton MA

Gandara Center
(413) 736-0395
85 St. George St Springfield MA

2155 Main St Springfield MA

Miravista
(413) 701-2600
1233 Main St, Holyoke, MA 01040

A voluntary alternative to psychiatric hospitalization that occurs in a community setting. CCS programs designed for adults over 18 (Adult CCS, or ACCS) and children under 18 (Youth CCS, or YCCS) are available. 

  • CCS is staffed by mental health professionals, including nurses, social workers, mental health counselors, and peers.
  • CCS is available 24 hours per day, 7 days per week, 365 days per year.
  • A typical length of stay is 3 to 5 days.

AFIYA Peer Respite (self-refer)
(413) 570-2990
Northampton, MA
Hours: 24 hours a day

CHD Chicopee
(833) 243-8255
1109 Granby Rd., Chicopee, MA

BHN Springfield
(413) 301-9355
417 Liberty Street Entrance E Springfield, MA 01104

CSO Crisis Northampton
(413) 586-5555
8 Atwood Dr. Northampton

CSO Greenfield
(413) 774-5411
1 Arch Place Greenfield, MA 01301

Brien Center Pomeroy House

(413) 997-0067

121-123 Seymour St, Pittsfield MA 01201

Wildflower Alliance                                                            

The Wildflower Alliance supports healing and empowerment for broader communities and people who have been impacted by psychiatric diagnosis, trauma, extreme states, homelessness, problems with substances and other life-interrupting challenges. They provide peer to peer support, alternative healing practices, learning opportunities, advocacy  and shared spaces for connection. 

Wildflower Alliance: Western Mass Peer Support Line   

  • 1 (888) 407-4515
    • Monday – Thursday 7:00AM – 9:00PM 
    • Friday – Sunday 7:00AM – 10:00PM

Mental Health Education for Adults
1 (833) 243-8255, call to register
Offered in-person at CHD’s Gateway CBHC Wed 1pm-2pm

is an intensive substance use disorder treatment program for adults ages 18 and older. [less]

  • CSS is provided 24 hours per day.
  • CSS provides nursing support, case management, education, counseling, and aftercare.
  • Special programs are available for youth under the age of 21.

Hope Center
(413) 746-4673
35 Heywood St, Springfield

Northern Hope
(413) 223-5072
21 Kenwood St, Greenfield

Berkshire Clinical Stabilization Center
(413) 447-2927
46 Kent Ave, Pittsfield MA 

Washburn House Worcester
(844) 670-3332
1183 Main St, Worcester

Independence Hall Shrewsbury
(508) 845-6176
59 South St, Shrewsbury

Community Healthlink Passages
(508) 860-1298
12 Queen St. Worcester

GRIT (Mental Health Association)

For men and LGBT+ 

(413) 233-5326

1 Federal St., B101-B, Springfield MA 

11 Yale St., Holyoke MA

Also known as detoxification or withdrawal management. This is for adults over the age of 18 who have withdrawal symptoms from alcohol and/or drugs. These individuals do not need to be in a hospital but need to be medically-monitored. 

  • ATS is provided 24 hours a day to adults ages 18 and older.
  • Special programs are available for youth under the age of 21 (see Youth Stabilization Services) and for adults with co-occurring conditions 

Ad Care Hospital
(866) 493-4187
107 Lincoln St., Worcester

Carlson
(413) 733-1431 
471 Chestnut St., Springfield

McGee Recovery Center (Berkshire)
(413) 442-1400
725 North St., Pittsfield

Washburn House
(844) 468-6996
1183 Main St., Worcester

Community Healthlink
(508) 860-1000 
72 Jaques Ave., Worcester

Spectrum Health Systems
(800) 366-7732
155 Oak St., Westborough

New England Recovery Center
(877) 697-3422
153 Oak St., Westborough

Recovery Centers of America at Westminster
(978) 571-6050
9 Village Inn Rd., Westminster

Sunrise Detox
(508) 506-8940
29 N. Main St., Millbury 

Swift River
(888) 451-5895
151 South St., Cummington MA

Transitional Support Services (TSS) are short-term residential support services for clients who need a safe and structured environment to support their recovery process after detoxification. These programs are designed to help those who need services between acute treatment and residential rehabilitation, outpatient or other aftercare.Offers structure and support in a residential facility for adults ages 18 and older with substance use disorders.

  • TSS is provided 24 hours per day.
  • TSS provides nursing support, intensive case management, education, and aftercare planning.

Phoenix House/BHN                                                            
(413) 301-9355
130 Pine St, Holyoke (male, transgender, nonbinary)

Gandara Esperanza (Women only)                                       
(413) 729-4250
91 East Mountain Rd, Westfield

Opportunity House (Male, nonbinary)                                  
(413) 739-4732
10 & 12 Ingraham Terrace, Springfield, MA 01104

CHD Two Rivers Recovery Center for Women

(413)512-2018

148 Montague City Rd., Greenfield

CHD Grace House (Families)

(413)586-8213

143 West St., Northampton MA 

ServiceNet

Greenfield: (413)773-1705 Orange: (978)544-6507

53 Beacon St, Greenfield MA

35 Congress St, Orange MA

This is a free, peer led space where individuals in all stages of  recovery from substance use, their families, and other loved ones can receive support in their community environment. Services could include:

  • Peer-to-peer support
  • Relapse prevention
  • Advocacy and recovery coaching
  • Social events, and other programming such as job readiness/job search, daily living skills

Hope for Holyoke
(413) 561-1020
100 Suffolk St, Holyoke, MA 01040

The Recovery Project
(413) 774-5489
68 Federal St, Greenfield, MA 01301

Northampton Recovery Center
(413) 834-4127
25 Armory St Northampton MA

Valor Recovery Center
(413) 507-3635
383 Worthington St, Springfield, MA

Living in Recovery
(413) 570-8243
75 North St (main entrance on McKay St) Pittsfield, MA 01201

Alcoholic Anonymous (AA) and Narcotics Anonymous (NA) are global, community-based programs that were created to help those who are struggling with alcoholism and substance use. 

  • Led by peers who are also in recovery/sobriety
  • Follows an abstinence-based 12 step program 
  • No age or education requirement, no fees (voluntary contributions)
  • Meetings occur weekly  

Western Massachusetts Intergroup                                      
For a list of in-person and zoom meetings
(413) 532–2111
For Spanish AA meeting list

The Massachusetts Substance Use Helpline                         
(800) 327-5050
Text “HOPE” to 800327
Public resource for finding substance use harm reduction, treatment, recovery, and problem gambling services. Helpline available 24/7

New England Region of Narcotics Anonymous
Find NA meetings in your region and informational pamphlets
Helpline: 1 (866) 624-3578

Al-Anon Family Groups
1 (888) 425-2666
Serves all Massachusetts locations 

Alateen Meetings for teens affected by someone else’s alcoholism
Online and in-person meetings

Harm reduction is an approach that promotes health in a way that meets people where they are at, accepting that not everyone is ready or capable of stopping their substance use at a given time. The goal is to reduce harm when a person continues to use substances. 

Tapestry Health                                                                            
(413) 270-3277

Syringe access and disposal, safer drug use supplies, Narcan (Naloxone), referrals to drug treatment, fentanyl testing & safer sex supplies/education

Syringe Disposal Hotlines

Holyoke
(413) 650-2679

Chicopee
(413) 459-2120

Greenfield
(413) 221-7722

Harm reduction locations (refer same link as above)

306 Race St., Holyoke
(413) 315-3732

12 Ames Ave., Chicopee
(413) 331-3401

1985 Main St., Springfield
(413) 363-9472

17 East Silver St., Westfield
(413) 241-5379

40 School St., Unit 6, Greenfield
(413) 475-3377

16 Center St., Suite 415, Northampton
(413) 586-0310

Supports recovery from substance use disorders.

  • Treatment includes behavioral therapy and medications.
  • Medications used are methadone, buprenorphine, naltrexone, or other U.S. Food and Drug Administration (FDA)-approved medications.
  • MAT may be provided in an Opioid Treatment Program (OTP), Office-Based Addiction Treatment Program (OBAT), primary care, or outpatient behavioral practice.

OnCall Healthy Living Program 

(413) 584-7425

51 Locust St Northampton MA

SaVida Health

  • 50 Union Street, W. Springfield, MA
    (413) 732-0040
  • 184 North St., Suite 202, Pittsfield, MA
    (413) 236-9100
  • 77 Hospital Avenue, Suite 104, North Adams, MA
    (413) 398-5180
  • 489 Bernardston Road, Greenfield, MA
    (413) 259-8175
  • 121 Lincoln Street, Worcester, MA
    (508) 890-0990

Clean Slate Centers

  • 306 Race Street, 2nd floor, Holyoke, MA
    (413) 650-0590
  • 900 Memorial Avenue, West Springfield, MA
    (413) 788-0100
  • 1985 Main Street, Suite E, Springfield, MA
    (413) 736-1458
  • 1 Arch Place, 3rd Floor, Greenfield, MA
    (413) 376-4343
  • 211 State St., Unit C, Belchertown, MA
    (413) 725-4214
  • 201 S Main St, #3, Athol MA 

(978)248-0442

  • 53 Eagle St, 3rd floor, Pittsfield MA

(413)347-4088

  • 411 Chandler St, Worcester MA

(508)471-5600

  • 77 Hospital Ave, Suite 107, North Adams MA

(413)346-2544

Springfield Comprehensive Treatment Center
(866) 552-1869
511 E Columbus Avenue, Springfield, MA

Mira Vista Opiate Treatment Program
(413) 701-2600
1233 Main Street, Holyoke, MA

BHN City Clinic
(413) 532-0389
235 Maple Street, Holyoke, MA, 01040

BHN Opioid Treatment Program: Provides Methadone

  • 395 Liberty Street, Springfield
    (413) 272-1333
  • 119 New Athol Road, Suite 210, Orange
    (978) 674-7240
  • 21 Kenwood Street, Greenfield
    (413) 223-5265
  • 235 Maple Street, Holyoke
    (413) 532-0389

Health Care Resource Centers: Provides Methadone, Suboxone

  • 628 Center Street, Chicopee
    (413) 749-9150
  • 441 Pleasant Street, Northampton
    (413) 584-2404
  • 130 Southampton Road, Suite 4, Westfield
    (413) 568-6600

50 Miles Street, Greenfield
(413) 774-3321

RLC Bowen Center
(413) 372-5652
235 Chestnut St, Springfield MA

Wildflower Alliance (frmr:RLC Holyoke)
(413) 539-5941
199 High St, Holyoke MA