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CARE Team Resources

Crisis Teams, Hotlines, & CBHCs

Hotlines and Helplines

CHD Crisis Hotline (833) 243-8255

BHN Crisis Hotline (413) 733-6661

CSO Crisis (Franklin County) (413) 774-5411

CSO Crisis (Hampshire Country) (413) 586-5555

CSO Crisis (N. Quabbin) (978) 249-3141 

Brien Center Crisis Hotline (800) 252-0227 

Trevor Project Crisis For LGBTQ (866) 488-7386 

Domestic Violence Hotline YWCA (508) 755-9030

Alianza Domestic Violence Hotline (413) 536-1628

Community Behavioral Health Centers (CBHC)

Provide timely access to mental health and substance use disorder (SUD) treatment on an urgent and ongoing basis. 

  • CBHCs provide mental health and SUD services, routinely and/or urgently, on weekdays from 8 a.m. to 8 p.m. and on weekends from 9 a.m. to 5 p.m. (except holidays).
  • CBHCs offer individual therapy, group therapy, medication management, care management, and other services to meet the needs of each individual.
  • Services are offered onsite, as well as via telehealth and in the community.

Gateway Community Behavioral Health Center (CHD)  
1109 Granby Rd. Chicopee, MA
Serves Chicopee, Holyoke, Ludlow, South Hadley, Belchertown, Granby, Monsoon, Palmer, Southampton, and Ware or anyone receiving CHD services
Crisis: (833) 243-8255

“Wellbeing Center” Behavioral Health Network (BHN) 
417 Liberty St. Springfield & 77 Mill St. Westfield, MA 
Serves Agawam, Blandford, Chester, East Longmeadow, Granville, Hampden, Huntington, Indian Orchard, Longmeadow, Montgomery,  Russell, Southwick, Springfield, Tolland, Westfield, West Springfield, and Wilbraham
Crisis: (413) 733-6661    
Primary: (413) 301-9355

Clinical and Support Options (CSO) 
8 Atwood Dr., Suite 301, Northampton 
Serves Amherst, Chesterfield, Cummington, Easthampton, Florence, Goshen, Hadley, Hatfield, Middlefield, Northampton, Pelham, Plainfield, Westhampton, Williamsburg, and Worthington
Crisis: (Hampshire county) (413) 586-5555

Clinical and Support Options (CSO) 
298 Federal St. Greenfield                                                       
Serves Ashfield, Ashburnham, Athol, Bernardston, Buckland, Charlemont, Colrain, Conway, Deerfield, Erving, Gardner, Gill, Greenfield, Hawley, Heath, Hubbardston, Leverett, Leyden, Millers Falls, Montague, New Salem, Northfield, Orange, Petersham, Phillipston, Rowe, Royalston, Shelburne, Shutesbury, Sunderland, Templeton, Turners Falls, Warwick, Wendell, Westminster, Whately, and Winchendon
Crisis Greenfield: (413) 774-5411 
Crisis Athol (8 AM-8 PM) (978) 249-3141     

Brien Center
359 Fenn St. Pittsfield
Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Egrement, Florida, Great Barrington, Hancock, Hinsdale, Lanesboro, Lee, Lenox, Monroe, Monterey, Mount Washington, New Ashford, New Marlboro, North Adams, Otis, Peru, Pittsfield
General: (413) 499-0412 
24-hour Crisis Hotline: (800) 252-0227

Prevention and Recovery in Early Psychosis (PREP)         
(413) 561-0060
21 Oleander Drive, Northampton, MA 01060 (for ages 16-30)

Program of Assertive Community Treatment (PACT)          
(413) 301-9355
417 Liberty Street, Springfield

Police Departments, Hospitals, & Pharmacies

Police Non-Emergency Numbers

Chicopee
(413) 594-1700
110 Church St. Chicopee MA 01013

Easthampton
(413) 527-1212
32 Payson Ave. Easthampton MA 01027

Granby
(413) 467-9222
259A East Main St Granby MA 01033

Holyoke
(413) 322-6900
138 Appleton St. Holyoke MA 01040

Southampton
(413) 527-1120
8 East St. Southampton MA 01073

South Hadley
(413) 538-5050
41 Bridge St. South Hadley MA 01075

Springfield
(413) 787-6300
130 Pearl St. Springfield MA 01105

Westfield
(413) 562-5411
15 Washington St. Westfield MA 01085

West Springfield
(413) 263-3210
26 Central St. West Springfield MA 01089

Hospitals

Holyoke Medical Center
(413) 534-2500
575 Beech St, Holyoke MA

Baystate Franklin
(413) 773-2011
164 High St, Greenfield MA

Baystate Medical Center             
(413) 794-0000
759 Chestnut St, Springfield MA

Baystate Noble
(413) 568-2811
115 W Silver St, Westfield MA

Baystate Wing Hospital
(413) 283-7651
40 Wright St, Palmer MA

Berkshire Medical Center 
(413) 447-2000
725 North St, Pittsfield MA

Cooley Dickinson Hospital
(413) 582-2000
30 Locust St, Northampton MA

Heywood Hospital
(978) 632-3420
242 Green St, Gardner MA

Mercy Medical Center  
(413) 748-9000
271 Carew St, Springfield MA

Pharmacies

CVS 

Walgreens

Springfield Pharmacy

  • 284 High St., Holyoke, MA 01040
    (413) 261-6664
  • 2547 Main St., Springfield, MA 01107
    (413) 266-3462

Adult Mental Health Services - PHP, OP, Peer Based, CCS

Partial Hospitalization Programs (PHP)

A voluntary, short-term outpatient program that provides diagnostic and clinical treatment. 

  • PHP utilizes group and individual treatment to stabilize acute symptoms that do not require treatment in a 24-hour level of care.
  • PHP provides up to eight hours of clinical services, multiple days per week, Monday through Friday.
  • PHP is available for youth, adults, and specialty population.

Holyoke Medical Center
(413) 534-2627
20 Hospital Dr, Holyoke MA

Baystate Medical Adult
(413) 794-5555
140 High St, 2nd floor, Springfield MA                                            

Baystate Medical Child
(413) 794-5555
150 Lower Westfield Rd, Holyoke

Baystate Franklin
(413) 773-4444
157 High St, Greenfield MA

Baystate Noble                                        
(413) 571-0177
115 West Silver St, Westfield MA

Community Treatment – Outpatient Therapy

River Valley Counseling Center         
Central Intake, new clients: (413) 540-1234
The staff at RVCC includes psychiatrists, psychologists, advance practice registered nurses, nurse practitioners, licensed mental health clinicians, licensed clinical social workers, HIV/AIDS case managers, housing advocates, and therapeutic mentors. RVCC offers many therapy options including individual, family, and group counseling.

Center for Human Development (CHD)
Central number:  844-243-4357
CHD clinicians, social workers, and direct care professionals are highly skilled in their specialties to help people struggling with addiction, facing homelessness, or just searching for a caring physician.

Behavioral Health Network (BHN)
Counseling services are offered for adults, youth, children, couples, and families at BHN licensed sites through TeleCare.

Intensive Outpatient Therapy (IOP)

Adcare
(413) 209-3124
117 Park Ave West Springfield MA

Providence Hospital-Pathways
(413) 536-5111
1233 Main St Holyoke MA

CSO
(413) 582-0471
8 Atwood Dr Northampton MA

Crossroads Agency
(413) 739-1611
80 Congress St Suite106 Springfield

Gandara Center
(413) 736-0395
85 St. George St Springfield MA

Miravista
(413) 701-2600
1233 Main St, Holyoke, MA 01040

Respite & Community Crisis Stabilization (CCS)

A voluntary alternative to psychiatric hospitalization that occurs in a community setting. CCS programs designed for adults over 18 (Adult CCS, or ACCS) and children under 18 (Youth CCS, or YCCS) are available. 

  • CCS is staffed by mental health professionals, including nurses, social workers, mental health counselors, and peers.
  • CCS is available 24 hours per day, 7 days per week, 365 days per year.
  • A typical length of stay is 3 to 5 days.

AFIYA Peer Respite (self-refer)
(413) 570-2990
Northampton, MA
Hours: 24 hours a day

CHD Chicopee
(833) 243-8255
1109 Granby Rd., Chicopee, MA

BHN Springfield
(413) 301-9355
417 Liberty Street Springfield, MA 01104

CSO Crisis Northampton
(413) 586-5555
8 Atwood Dr. Northampton

CSO Greenfield
(413) 774-5411
1 Arch Place Greenfield, MA 01301

Mental Health Peer Recovery

Wildflower Alliance                                                            

The Wildflower Alliance supports healing and empowerment for broader communities and people who have been impacted by psychiatric diagnosis, trauma, extreme states, homelessness, problems with substances and other life-interrupting challenges. They provide peer to peer support, alternative healing practices, learning opportunities, advocacy  and shared spaces for connection. 

Wildflower Alliance: Western Mass Peer Support Line   

  • 1 (888) 407-4515
    • Monday – Thursday 7:00AM – 9:00PM 
    • Friday – Sunday 7:00AM – 10:00PM

Mental Health Education for Adults
1 (833) 243-8255, call to register
Offered in-person at CHD’s Gateway CBHC Wed 1pm-2pm

Substance Use/Recovery - ATS, CSS, TSS, Peer Based, AA/NA, Harm Reduction

Clinical Stabilization Services (CSS)

is an intensive substance use disorder treatment program for adults ages 18 and older. [less]

  • CSS is provided 24 hours per day.
  • CSS provides nursing support, case management, education, counseling, and aftercare.
  • Special programs are available for youth under the age of 21.

Hope Center
(413) 746-4673
35 Heywood St, Springfield

Northern Hope
(413) 223-5072
21 Kenwood St, Greenfield

Berkshire Medical Center
(413) 447-2927
725 North St, Pittsfield

Washburn House Worcester
(844) 670-3332
1183 Main St, Worcester

Independence Hall Shrewsbury
(508) 845-6176
59 South St, Shrewsbury

Community Healthlink Passages
(508) 860-1298
12 Queen St. Worcester

New View (The Northern Hope Center)
(413) 301-9355
21 Kenwood St., Greenfield

Detox – Acute Treatment Services (ATS)

Also known as detoxification or withdrawal management. This is for adults over the age of 18 who have withdrawal symptoms from alcohol and/or drugs. These individuals do not need to be in a hospital but need to be medically-monitored. 

  • ATS is provided 24 hours a day to adults ages 18 and older.
  • Special programs are available for youth under the age of 21 (see Youth Stabilization Services) and for adults with co-occurring conditions 

Ad Care Hospital
(866) 493-4187 
107 Lincoln St., Worcester

Carlson
(413) 733-1431  
471 Chestnut St., Springfield

McGee Recovery Center (Berkshire)
(413) 442-1400 
725 North St., Pittsfield

Washburn House
(844) 468-6996 
1183 Main St., Worcester

Community Healthlink
(508) 860-1000  
72 Jaques Ave., Worcester

Spectrum Health Systems
(800) 366-7732 
155 Oak St., Westborough

New England Recovery Center
(877) 697-3422 
153 Oak St., Westborough

Recovery Centers of America at Westminster
(978) 571-6050
9 Village Inn Rd., Westminster

Sunrise Detox
(508) 506-8940 
29 N. Main St., Millbury 

Swift River
(888) 451-5895
151 South St., Cummington MA

Transitional Support Services (TSS)

Transitional Support Services (TSS) are short-term residential support services for clients who need a safe and structured environment to support their recovery process after detoxification. These programs are designed to help those who need services between acute treatment and residential rehabilitation, outpatient or other aftercare.Offers structure and support in a residential facility for adults ages 18 and older with substance use disorders.

  • TSS is provided 24 hours per day.
  • TSS provides nursing support, intensive case management, education, and aftercare planning.

Phoenix House/BHN                                                             
(413) 301-9355
130 Pine St, Holyoke (male, transgender, nonbinary)

Gandara Esperanza (Women only)                                        
(413) 729-4250
91 East Mountain Rd, Westfield

Opportunity House (Male, nonbinary)                                   
(413) 739-4732
10 & 12 Ingraham Terrace, Springfield, MA 01104

Peer Recovery

This is a free, peer led space where individuals in all stages of  recovery from substance use, their families, and other loved ones can receive support in their community environment. Services could include:

  • Peer-to-peer support
  • Relapse prevention
  • Advocacy and recovery coaching
  • Social events, and other programming such as job readiness/job search, daily living skills

Hope for Holyoke
(413) 561-1020
100 Suffolk St, Holyoke, MA 01040

The Recovery Project
(413) 774-5489
68 Federal St, Greenfield, MA 01301

Northampton Recovery Center
(413) 834-4127
25 Armory St Northampton MA

Valor Recovery Center
(413) 507-3635
383 Worthington St, Springfield, MA

Living in Recovery
(413) 570-8243
(temporarily at 141 North Street Suite 105) Pittsfield, MA 01201

Al-Anon Family Groups
1 (888) 425-2666
Serves all Massachusetts locations 

Alateen Meetings for teens affected by someone else’s alcoholism
Online and in-person meetings

AA/NA Meetings

Alcoholic Anonymous (AA) and Narcotics Anonymous (NA) are global, community-based programs that were created to help those who are struggling with alcoholism and substance use. 

  • Led by peers who are also in recovery/sobriety
  • Follows an abstinence-based 12 step program 
  • No age or education requirement, no fees (voluntary contributions)
  • Meetings occur weekly  

Western Massachusetts Intergroup                                       
For a list of in-person and zoom meetings
(413) 532–2111
For Spanish AA meeting list

The Massachusetts Substance Use Helpline                         
(800) 327-5050
Text “HOPE” to 800327
Public resource for finding substance use harm reduction, treatment, recovery, and problem gambling services. Helpline available 24/7

New England Region of Narcotics Anonymous
Find NA meetings in your region and informational pamphlets
Helpline: 1 (866) 624-3578

Al-Anon Family Groups                                       
1 (888) 425-2666
Serves all Massachusetts locations. Find in-person and electronic meetings 

Alateen Meetings for teens affected by someone else’s alcoholism 
Online and in-person meetings

Harm Reduction

Harm reduction is an approach that promotes health in a way that meets people where they are at, accepting that not everyone is ready or capable of stopping their substance use at a given time. The goal is to reduce harm when a person continues to use substances. 

Tapestry Health                                                                            
(413) 270-3277

Syringe access and disposal, safer drug use supplies, Narcan (Naloxone), referrals to drug treatment, fentanyl testing & safer sex supplies/education

Syringe Disposal Hotlines

Holyoke
(413) 650-2679

Chicopee
(413) 459-2120

Greenfield
(413) 221-7722

Harm reduction locations (refer same link as above)

306 Race St., Holyoke
(413) 315-3732

12 Ames Ave., Chicopee
(413) 331-3401

1985 Main St., Springfield
(413) 363-9472

17 East Silver St., Westfield
(413) 241-5379

40 School St., Unit 6, Greenfield
(413) 475-3377

16 Center St., Suite 415, Northampton
(413) 586-0310

Substance Use: Medication Assisted Treatment (MAT)

Supports recovery from substance use disorders.

  • Treatment includes behavioral therapy and medications.
  • Medications used are methadone, buprenorphine, naltrexone, or other U.S. Food and Drug Administration (FDA)-approved medications.
  • MAT may be provided in an Opioid Treatment Program (OTP), Office-Based Addiction Treatment Program (OBAT), primary care, or outpatient behavioral practice.

HMC Comprehensive Care Center
(413) 535-4889
575 Beech Street Suite 402, Holyoke

SaVida Health

  • 50 Union Street, W. Springfield, MA
    (413) 732-0040
  • 184 North St., Suite 202, Pittsfield, MA
    (413) 236-9100
  • 77 Hospital Avenue, Suite 104, North Adams, MA
    (413) 398-5180
  • 489 Bernardston Road, Greenfield, MA
    (413) 259-8175
  • 121 Lincoln Street, Worcester, MA
    (508) 890-0990

Clean Slate Centers

  • 306 Race Street, 2nd floor, Holyoke, MA
    (413) 650-0590
  • 900 Memorial Avenue, West Springfield, MA
    (413) 788-0100
  • 1985 Main Street, Suite E, Springfield, MA
    (413) 736-1458
  • 1 Arch Place, 3rd Floor, Greenfield, MA
    (413) 376-4343
  • 211 State St., Unit C, Belchertown, MA
    (413) 725-4214

Springfield Comprehensive Treatment Center
(866) 552-1869
511 E Columbus Avenue, Springfield, MA

Mira Vista Opiate Treatment Program
(413) 701-2600
1233 Main Street, Holyoke, MA

BHN City Clinic
(413) 532-0389
235 Maple Street, Holyoke, MA, 01040

BHN Opioid Treatment Program: Provides Methadone

  • 395 Liberty Street, Springfield
    (413) 272-1333
  • 119 New Athol Road, Suite 210, Orange
    (978) 674-7240
  • 21 Kenwood Street, Greenfield
    (413) 223-5265
  • 235 Maple Street, Holyoke
    (413) 532-0389

Health Care Resource Centers: Provides Methadone, Suboxone

  • 628 Center Street, Chicopee
    (413) 749-9150
  • 441 Pleasant Street, Northampton
    (413) 584-2404
  • 130 Southampton Road, Suite 4, Westfield
    (413) 568-6600
  • 50 Miles Street, Greenfield
    (413) 774-3321

Recovery Learning Communities (RLC)

RLC Bowen Center
(413) 372-5652
235 Chestnut St, Springfield MA

Wildflower Alliance (frmr:RLC Holyoke)
(413) 539-5941
199 High St, Holyoke MA

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Center for Behavioral Health